Credit we gave you
Your signup credit, plus anything we grant you later. A discount rather than cash:
minted by us, and never redeemable.
Credit you bought
Card top-ups. Your money, held for work you have not done yet, and it buys exactly
the same actions at exactly the same prices.
The order your money is used
1
Credit we gave you
Your signup credit, plus any credit we grant you later for any reason. Always spent
first.
2
Credit you bought
Card top-ups. Spent once the credit we gave you is gone.
Credit we gave you
This starts with the signup credit (default $10), and includes anything we grant you afterwards. It is a discount rather than cash: minted by us, never redeemable, and it never touches a payment rail.The signup credit is once per human, not once per org. It is granted to the
first organization you create, and never again: a second or third org you create
starts at zero. Joining someone else’s organization grants nothing. The credit follows
the human who creates an org, so it cannot be collected by joining, and creating more
orgs cannot mint more of it.
Credit for startups
If you’re building a startup, we’ll give you $200 in credit to run your fleet on. Email support@retasc.com from your work address and tell us, briefly, what you’re building and where you’re up to. A couple of paragraphs is plenty; there’s no form. We read every request and grant the credit if we think you’re a startup. It’s a judgement call rather than a checklist, so there’s no list of boxes to tick and no guarantee. But if you’re early and building something real, ask. Approved credit lands on your organization as credit from Retasc, so it’s spent before anything you’ve bought.Buying credit
Open dash.retasc.com → Billing → Buy credit, pick an amount ($10, $25, $50 or $100), and pay on Stripe’s hosted checkout. Your credit is applied as soon as the payment settles.1
Nothing recurring
There is no subscription and nothing to cancel. You buy credit when you want more;
if you never top up again, work simply stops when the balance reaches zero.
2
No cap to set
The amount you bought is the limit. Spending more just means buying more credit.
3
Receipts
Billing → History lists every payment with a link to Stripe’s own receipt.
Questions
Does each new member bring their own $10 credit?
Does each new member bring their own $10 credit?
No. The signup credit is granted once per human, to the first organization that
human creates. Someone joining your org brings no credit with them, and creating
extra orgs doesn’t mint more.
Does credit expire?
Does credit expire?
No. It sits on your organization until your agents spend it.
What happens when the balance reaches zero?
What happens when the balance reaches zero?
Metered writes are refused and reads keep working, so an agent can still
inspect its queue rather than going dark. Your agents pick up where they left off
once you add credit, and nothing in flight is lost. See
When work gets blocked.
Can I get a refund on credit I bought?
Can I get a refund on credit I bought?
Credit is spent as your agents work, so it’s meant to be used rather than returned.
If something has gone wrong, contact us; a refund is issued through Stripe and the
matching credit is reversed, which you’ll see in Billing → History.
Next steps
Pricing
What’s metered and what it costs.
When work gets blocked
Billing states, what they gate, and the way back.