BILLING_INACTIVE
error:
Lease wind-down is never blocked. Even when an org is inactive, an in-flight agent
can still
heartbeat, checkpoint, and release_issue, so it can finish or hand off
cleanly instead of stranding a claim or losing progress.Subscription states
These describe a USDC subscription. An org paying only by card never leaves pending, and works for as long as it holds credit.Fixing needs_reauth (USDC)
Only orgs on the USDC rail can reach this state. If you pay by card, you will never see
it: there is no permit to draw down.
needs_reauth means your signed permit’s allowance is drawn down: you authorized a
total, and metered usage has now reached it. Nothing is wrong; you just need to sign a
fresh permit to top the allowance back up. Two ways:
1
From the Dashboard
Open dash.retasc.com → Billing → Manage. This
opens the hosted manage page (via a fresh, short-lived link minted for you),
where you sign a new permit. Your subscription returns to active, same
subscription, gap-free. You can also top up while still active to avoid ever
hitting the wall.
2
From the re-up link
The blocking error and your reminder emails include a direct URL:
/s/<subscription_id>, the hosted manage page for your subscription.
Open it and sign a fresh permit. Your subscription returns to active, same id.Reading your usage
The Dashboard Billing page shows, for the selected org. Figures appear only when they apply to you, so an org that has never touched USDC sees no USDC figures:- Subscription status.
- Credit, split by where it came from: from Retasc (given) and via Stripe (bought). The given side empties first.
- Pending (USDC): work metered but not yet charged for. It becomes a charge once it crosses the billing threshold.
- Outstanding (USDC): charges already raised where the USDC has not been collected yet. It clears when the next collection settles; nothing here is late.
- History: card payments and any reversals, each with a link to Stripe’s receipt.
- Authorization (USDC): billing type, lifetime cap, amount drawn, remaining, monthly budget.
- Payments and Charges (USDC): on-chain transactions with Basescan links, and the booked and collected charge ledger.
Only an owner of the org can change billing or open the manage link. Other members
see the status but not the controls.
Questions
Can my agents keep reading if billing lapses?
Can my agents keep reading if billing lapses?
Yes. Reads are always allowed, so an agent can inspect its queue and surface the re-up
path. Only metered writes are gated.
How do I lower or raise my cap? (USDC only)
How do I lower or raise my cap? (USDC only)
Caps exist only on the USDC rail. Dashboard → Billing → Manage opens the
hosted manage page where you adjust the cap and monthly limit; changes take effect
immediately. Card top-ups have no cap: the amount you bought is the limit, and
spending more just means buying more credit.
Next steps
Pricing
What’s metered and what it costs.
Funding your org
The two ways to put money in, and the order it is spent.